Thank you for joining the Biim community. We’ve designed your ultrasound probe to be durable and easy to use, with no need for scheduled maintenance or calibration. If the troubleshooting guide does not solve your problem, please contact us at support.biim@observemedical.com
Where is the Biim system sold?
Where can I order the Biim system?
How close do the Biim probe and display need to be to work together?
Why Wi-Fi?
How durable is the Biim probe?
App download
The Biim app is available at the Apple App Store and Google Play Store
Compatible devices
Tablets:
Smart phones:
How do I get app updates?
Can I use the Biim app on multiple devices?
Yes, the Biim app may be downloaded on multiple devices and will connect to any probe using the Wi-Fi password for that probe.
Is the Biim app compatible with image storage systems?
How is information protected?
Can I print my images?
How do I optimize my display device for the Biim system?
What do I do if Wi-Fi isn’t working properly on the Biim?
How often does the Biim probe need to be calibrated?
Is there any need for maintenance?
How do I fix a problem with my Biim?
How do I keep the probe and tablet sterile?
How do I clean and disinfect the Biim probe?
How long is the factory warranty and what does it cover?
What does the 3-year Extended Warranty include?
What does the 3-year Premium Warranty include?
How do I insert the Biim battery?
Can, or should I buy multiple batteries?
How are they charged?
How long can I use the probe with a single battery?
What is the charge time?
Charge time to more than 95% capacity is less than 3 hours at 25°C
What is the battery life expectancy?
Does the battery have any overheating problems?